Santa Cruz de Tenerife Santa Cruz de Tenerife
We are seeking energetic, vibrant speaking Level 1 Helpdesk agent to work in our new and expanding Flag-ship center located in Tenerife, Spain.
Role Description: The Service Desk Agent is the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve tier 1 requests in a timely fashion. The Service Desk Agent escalates unresolved problem/issues/requests to the proper tier 2 and 3 support team. Troubleshooting basic end user issues on various software applications, hardware, network and telecommunications systems and provide basic desktop support.
•Fluent English and German language skills
•Basic Computer Skills (ability to utilize the applications for Microsoft Office and Windows)
•Good written and oral communication skills.
•Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others
•Ability to provide technical support over the phone; good phone skills, professional demeanor
•Customer service orientation
Mandatory skills (Technology, knowledge and languages)
•Mandatory languages (fluent): German and English
•Basic PC Skills
•Good communication skills
•Availability to work in shifts: 7x24 (40 hours per week - 5 days per week)
•Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation
•Basic understanding of the principles, theories, and practices of group dynamics and/or team development
•Basic Business Development:, Results Focused, Initiative
Necesitamos cubrir 20 puestos de trabajo.
El contrato será de tipo Indefinido.
Salario en el tramo de 12.000-18.000€.
El trabajo se desarrollará en Santa Cruz de Tenerife, Santa Cruz de Tenerife.
Se solicita una experiencia mínima de 1 Año.
La jornada será Completa.
El puesto a desempeñar es de telefonista.
El candidato no necesita titulación para este puesto